We collected the most important information regarding shopping at Folkology.com on this page. Our full terms and condition are located on the Policies page.
We accept payment through PayPal.You do NOT need to be registered with PayPal to make a payment. Just follow the instructions to complete secure payment via:
- all major credit cards
- bank transfers
- your Paypal balance
Our shopping cart is powered by shopify, and payment processing is done entirely through PayPal, at no point do we receive or see any of your financial info, such as your credit card details. We receive your order details and your shipping address from the shopify shopping cart and a confirmation of payment from PayPal, just like any regular PayPal payment.
To check your order status any time after placing your order, or should you have any questions, please contact us through our customer service email form.
We ship all orders usually within 48 hours, but no later than within 5 business days, and send you a notification when the order was shipped. Your package will be sent priority registered airmail, which arrives to North America within 5-10 days, to Europe within 4-7 days.
Shipping costs are calculated during checkout, as they are based on your order weight.
With the below exceptions (cross stitch patterns), we accept returns within 30 days of shipping the products. All returns must be authorized by us in advance via email. Please note that we can only accept return requests on items in the original condition and in original packaging, if applicable. Shipping charges are non-refundable, unless the return is caused by an error on our part.
Due to the nature of the product and copyright issues, we are unable to accept returns of cross stitch patterns unless we made a mistake with your order, or the patterns are sent back unopened, in the sealed original packaging, within 30 days of your receiving the item.