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If you have any questions or concerns regarding any of these policies, or your order please do not hesitate to contact us! This page contains our general terms and conditions regarding orders and our privacy policy.

Prices shown on this website are indicated in US Dollars. Prices include VAT, where applicable.
We reserve the right to change prices at any time, however, these changes will not affect orders already placed. A formal invoice will accompany your order on delivery.

Product availablity:
Products sold on this website are in stock or ready to ship within 5 business days. Ocassionally, due to the volume of orders, we run out of a product. If we are unable to dispatch your order within 5 business days, we will notify you in email with an availability estimate, and offer you the opportunity to modify or cancel your order.
Because some of our products are unique, handmade items, there may be slight variations in patterns or coloring to the pictures shown on this website.

Ordering and payment:
Shopping cart functionality on this site is provided by on a secure server.
We accept payment via PayPal. You do not need to be registered with PayPal to make a payment.

Shipping costs are indicated in the shopping cart and during checkout. We ship all orders using Registered Priority Airmail service. Packages should arrive to Europe in 3-5 days, to North America and other continents in 7-14 days. Due to the nature of the international postal system, we are unable to accept any responsibility for delays or loss that occur after we hand your package over to the postal service.

We accept returns within 30 days of shipping the products. All returns must be authorized by us in advance via email. Please note that we can only accept return requests on items in the original condition and in original packaging, if applicable. Shipping charges are non-refundable, unless the return is caused by an error on our part, and we do not cover return shipping and related costs.

Due to the nature of the product and copyright issues, we are unable to accept returns of cross stitch patterns unless we made a mistake with your order, or the patterns are sent back unopened, in the sealed original packaging, within 30 days of your receiving the item.

Privacy policy:
We respect your privacy: If you supply us with your email and postal address, etc, you will only receive the information for which you provided us your address (i.e. for delivering your order and keeping you informed about the status of your order). We will never have access to your financial information such as your credit card details.

We never give, trade or otherwise share your personal details or our mailing list with other companies.

With respect to cookies: We do not set any cookies on the Folkology Website. To complete your order through our secure checkout by Shopify Ecommerce, Shopify may use cookies to enable your shopping cart.
This site uses the Google Analytics service to help provide us with useful statistical information on how our visitors use the site and which we use to help improve our services and site experience. The information we collect this way doesn’t include identifiable information about you as a site user.

All content on this website is protected by copyright (© Katalog Bt), unless otherwise noted. Content published on these web pages may not be reproduced without permission.

Website operated by:
Katalog Bt, Visegrádi utca 19, Budapest, Hungary
Company registered at the Budapest Metropolitan Court Companies Registry (#01-06-765202)
EU VAT number: HU 21964604

Contact us any time through our Contact page or by sending an email to info AT folkology DOT com.